Questions,
answered.

No. Every order ships in an unbranded brown corrugate carton with a neutral sender name. Nothing on the outside describes the contents, there is no window, and the packing tape is unbranded. Your card or UPI statement shows a neutral billing descriptor rather than the brand name.

Orders placed before 4pm IST on a working day dispatch the same day. Metro deliveries typically land in two to three days, and the rest of India in three to five. You get a tracking link by SMS and email.

We ship to every serviceable PIN code in India. Cash on delivery is available on most metro PIN codes, with a small handling fee shown at checkout.

Yes, if the parcel has not been handed to the courier. Message us with your order reference as soon as possible and we will update it.

Every device is medical-grade or platinum-cure silicone, or body-safe ABS. All are non-porous, phthalate-free and latex-free. Formulas are pH-balanced, glycerine-free and dermatologically tested. Material, decibel rating, runtime and IP rating are published on every product page.

Water-based works with everything, including silicone. Silicone-based lasts far longer and works underwater, but must not be used on silicone toys. If you only want one bottle, buy Slick Original.

Warm water and our alcohol-free Toy Cleanser before first use and after every use. Never use soap or alcohol on silicone, both degrade it. Store dry, in a lined pouch, not touching other silicone items.

Every rechargeable device has a published decibel figure. Anything under 50 dB is quieter than normal conversation and will not carry through a closed door. Our quietest device is rated under 45 dB.

Yes. Personal massagers and intimate wellness products are legal to buy and own in India. Everything is listed and imported as personal wellness products, fully compliant with applicable regulations.

UPI, all major credit and debit cards, net banking and cash on delivery on most metro PIN codes. Whatever you pick, the descriptor on your statement stays neutral.

Unopened items can be returned within seven days of delivery for a full refund. For hygiene reasons, opened intimate products cannot be returned. Rechargeable devices carry a two-year warranty against manufacturing defects, which we honour by replacement.

Message us with the order reference and a short description. If it is inside the two-year warranty and the fault is manufacturing, we replace it. We do not make you argue for it.

We do not sell, rent or share customer lists, ever. We run no third-party retargeting pixels on product pages. Order history is deletable on request. Full detail is in the Privacy Policy.